Smoothie King Job Application – Training Content Manager

Website Smoothie King

Job Description:

As a dynamic, rapidly growing franchise company, we are looking for a purpose-driven and dedicated Training Content Manager to join our growing team. The Training Content Manager works with various subject matter experts throughout the organization to develop, write, and present training content across the system.

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Job Responsibilities:

  • Turns technical information into a unique and fun learning experience via scripting and video editing.
  • Possesses an awareness of the organizational structures, processes, and dynamics.
  • Perception of Message by recipient
  • Considers the following when writing emails:
  • Plans for the unexpected.
  • Recognizes when topics of discussion are confidential / sensitive.
  • Knows which department and / or individuals to work with to get training and documentation approved.
  • Determines scope and timeline before beginning a company-wide project.
  • Bounces ideas off Team in order to strategize about the best way to launch the end-product and insure it is well-received.
  • Communications should focus on the Brand Standards, without influence of feelings/emotions.
  • Writes with a clear and direct purpose and stays focused on the overall task and standard.
  • Incorporates learning activities to achieve higher rates of information retention.
  • Demonstrates the ability to clearly communicate directives and follow ups in a professional manner, including proper grammar and spelling.
  • Organizes complex terms and processes in an easy-to-understand written format (job aids, manuals, presentations).
  • Determines project / ongoing metrics and measures against them.
  • Sets expectations and milestone dates as part of a project plan.
  • Incorporates current, pop-culture trends into learning.

Job Requirements:

  • Writes with a clear and direct purpose and stays focused on the overall task and standard.
  • Ability to follow lengthy oral and written instructions.
  • Ability to build rapport while simultaneously holding everyone accountable to brand standards, policies, and procedures.
  • A Bachelor’s degree in Human Resources, Education, Training and Development, or equivalent experience in franchise F&B system.
  • Experience working with Captivate, Storyline, or other eLearning software preferred.
  • Demonstrates the ability to clearly communicate directives in a professional manner, including proper grammar and spelling.
  • Understanding and proficiency in using a Learning Management, required.
  • Excellent written and verbal communication skills with the ability to communicate openly and honestly.
  • Promote the culture, values, and mission of Smoothie King.
  • Exceptional customer service skills including tact and diplomacy with the ability to demonstrate a professional demeanor.
  • Ability to work under deadlines in a fast-paced environment.
  • Outstanding organizational skills with the ability to juggle multiple projects with accuracy.
  • Strong sense of urgency and a “can-do” attitude.
  • At least three (3) years’ experience working in a content development role in the Training and Development field; experience in a Franchise
  • Company or Food & Beverage, preferred.

Job Details:

Company: Smoothie King

Vacancy Type: Full Time

Job Location: Coppell, TX, US

Application Deadline: N/A

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