Sherwin Williams Hiring – Technical Service Representative

Website Sherwin Williams

Job Description:

The Technical Services Representative – Field (TSR-Field) Interacts with customer or SHW facility traveling in the field to sites in person to provide product and application support, information; ensures the best technical service possible. Answers customers’ technical or scientific questions regarding product or service and operation or maintenance including application and equipment.

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Job Responsibilities:

  • Help achieve or exceed profitability goals.
  • Maintain contact with laboratory on current technical issues.
  • Evaluate product complaints and decide best way to resolve problem.
  • Conduct technical training seminars at customers’ facilities.
  • Help increase gallon growth.
  • Ensure products being used by customers meet expectations
  • Communicate competitive information, new products and selling issues to Division Sales Management.
  • Assist customers in preparing coatings specifications to meet product applications.
  • Help achieve or exceed sales goals.
  • Ensure customer quality and service expectations are met.
  • Maintain expertise in equipment use and surface preparation.
  • Assist customers with product inventory control/re-ordering.
  • Advise customers of product line changes and improvements.
  • Assist sales reps and Account Management (KEY, KAM, SAM, GAM) in calling on prospective customers/target accounts; provide technical support for product demos as directed.
  • Manage product test runs at designated customer facilities.
  • Attend coatings seminars that are pertinent to Industrial Coatings sales/marketing.
  • Assist with equipment installations and various line or equipment modifications/adjustments.
  • Communicate extended product knowledge in division Industrial segments.
  • Shade product batches using intermix system/phoenix system.
  • Troubleshoot on-line technical problems such as correcting batches and formulation of products.
  • Eliminate or reduce customer complaints.

Job Requirements:

  • Bachelor degree in Science, Engineering or Metallurgical fields
  • Experience in one or more of the following areas Plant Support Lab, Quality Control Lab, R&D Lab, Applications Engineering, Raw Material
  • Technical Service, metal substrate Pre-Treatment or Coatings Application
  • 0-5 Years Technical Service Representative experience (or equivalent relevant experience)
  • 0-5 Years of “meeting expectations” or better performance appraisals
  • High School or GED equivalent
  • Associate or Trade degree in Engineering or Field Technician areas

Job Details:

Company: Sherwin Williams

Vacancy Type: Full Time

Job Location: Lancaster, PA, US

Application Deadline: N/A

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