Santam Jobs in Johannesburg – Jewelry Moderator

Website Santam Insurance

Job Description:

Santam Claims department has a position available for a Jewelry Moderator based in Auckland Park, Johannesburg. The incumbent will need to have a detailed understanding of jewelry design and costing.

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Job Responsibilities:

  • Compiling, analysing, and submitting reports as required
  • Provide guidance and assistance on problematic and technical repair/replace decisions.
  • Improving operational efficiency of Assessors
  • Implement company policy and procedure
  • The incumbent will be specifically responsible for execution and building relationships with internal and external stakeholders.
  • Meet the prescribed client delight satisfaction and net promoter scores.
  • Identifying training needs
  • Influencing and fostering a culture of performance aimed at world class service.
  • Analyse and develop plan of action to correct problems identified.
  • Quality assurance to determine training requirements for assessors
  • Submitting and analysing reports and taking corrective action

Job Requirements:

  • Goldsmith/ Diamond Grading Course
  • Have experience in the claims environment (short term insurance)
  • Jewelry design qualification/ Bachelor’s degree/Diploma in Jewelry Designing
  • Insurance product and process knowledge
  • Be able to prioritise work and work under pressure
  • Have great attention to detail
  • Be computer literate (Microsoft Office)
  • Have the ability to communicate effectively and professionally both written and verbal
  • Knowledge of jewelry price structures
  • Matric/Grade 12
  • Have 5 years’ experience working in jewelry industry
  • Possess excellent negotiation skills

Job Details:

Company: Santam Insurance

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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