Santam Careers Cape Town – Desktop Assessor

Website Santam Insurance

Job Description:

Responsible for determining the quantum and merit of segmented non-motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

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Job Responsibilities:

  • Recommend and negotiate settlement: replacement, repair, cash or claims card
  • Identifying, investigating, and resolving any issues relating to claims handled in line with Santam policies and procedures such as Service Level Agreements, Standard Operating Procedures.
  • Communicating and updating the client from beginning to end.
  • Review equivalent replacement value by confirming details on the quotation, contacting suppliers, and obtaining input from the experts or moderators
  • Handling the claim effectively and advising the policyholder of the prescribed or most appropriate mechanism for resolving claims settlement disputes.
  • Assess claims by reviewing digital images or documentation received
    Authorizing repairs
  • Determining merits, quantum, item identification, buying.
  • Write merits report, recommend settlement details of claim, findings, circumstances, merits, quantum and risk recommendations

Job Requirements:

  • Matric
  • Investigate and assess claims
  • Familiar with all Non-Motor policy sections pertaining to Commercial lines
  • SAPS
  • Familiar with all Non-Motor policy sections of an Agricultural nature
  • Ability to assess merits
  • 3 years short-term claims experience
  • 2-4 years assessing experience
  • Familiar with all Non-Motor policy sections pertaining to Personal lines
  • Ability to verify appraisal detail

Job Details:

Company: Santam Insurance

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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