Santam Vacancies In Bellville – Performance Enhancement Coach

Website Santam Insurance

Job Description:

The Santam Direct contact centre has a positions available for a Performance Enhancement Coach. These opportunities are available within the Sales department based in Bellville, Cape Town.

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Job Responsibilities:

  • Act on all errors incurred during client-facing interactions through a corrective interaction with the client (the traditional “Corrections function”) with the sales / CE Consultant.
  • Achieve and maintain the required targets on QA samples to be audited (these also include outsource business validations i.e. Homegrown).
  • Be Co-accountable to define the required client experience in collaboration with the client-facing functions and corrections.
  • Review, analyse, report and take appropriate actions / corrections on all client feedback, including QA findings, Complaints received, (the traditional “Complaints function”), Voice of the customer (VOC) dissatisfaction actions to the Performance Enhancement Coach FLM.
  • Review and report on the Quality of Advice provided to the clients during all client-facing interactions in the business (the traditional “QA function”).
  • Provide individual training and coaching to client-facing staff based on specific findings, record and document discussion points for improvement monitoring.
  • Track, monitor and report Sales and CE Quality Assurance findings for new policies sold and/or servicing and retaining existing business.

Job Requirements:

  • Completed Grade 12
  • Minimum 3-5 years’ short -term insurance experience and exposure to short-term insurance Personal products
  • Completed RE 5 qualification
  • Preferably have quality and/or compliance experience in the financial services sector
  • Computer proficiency (MS Office package)
  • NQF Level 4 (Short-Term Insurance Qualification)
  • Strong administration, systems, process orientation/background
  • Analytical and thorough/detail inclined

Job Details:

Company: Santam Insurance

Vacancy Type: Full Time

Job Location: Bellville, Western Cape, SA

Application Deadline: N/A

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