Website Planet Fitness
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system. New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day. Create a bank deposit for next day.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health. Upbeat and positive attitude!
- Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required.
Company: Planet Fitness
Vacancy Type: Full Time
Job Location: Willowick, OH, US
Application Deadline: N/A