Met Careers – Customer Care Advocate

Website MetLife

Job Description:

With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

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Job Responsibilities:

  • Stays current with retail life markets and products to provide a high and accurate service level.
  • Answers and documents incoming calls from Financial Service Representatives and/or clients to respond to their inquiries and/or provide status updates and policy provisions of fixed and variable life products.
  • Research special requests made by Financial Service Representatives and acts as a liaison between the representative and Life Operations.
  • Educates Financial Service Representatives on market requirements, processes, contract provisions, and life products.
  • Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
  • Researches and responds to errors, application and contract discrepancies, and processing delays.

Job Requirements:

  • Some additional educational experience or a trade or professional certification is preferred; Bachelor’s Degree in Business/Finance strongly preferred
  • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.
  • Strong computer/keyboard skills as well as solid math, analytical and problem-solving skills
  • 2+ years customer service experience
  • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
  • Insurance or Financial Services industry experience or Product specific experience strongly preferred
  • Ability to work during the hours of operation of 9:00 am – 6:30 pm Monday-Friday; must be flexible regarding overtime & shift worked, which may change based on business needs.

Job Details:

Company: MetLife

Vacancy Type: Full Time

Job Location: Warwick, RI, US

Application Deadline: N/A

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