Forever 21 Job Application – Brand Ambassador

Website Forever 21

Job Description:

The Brand Ambassador is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. Brand Ambassadors bring a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper.

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Job Responsibilities:

  • Demonstrates initiative, teamwork and ownership in every interaction.
  • Immediately responds to customer inquiries and needs. Proactively seeks opportunities to deliver a great customer experience. Assists in the location, availability and selection of merchandise.
  • Uses basic selling techniques to engage with the customer.
  • Processes merchandise returns and exchanges courteously and under company guidelines.
  • Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer’s loyalty.
  • Shares feedback and ideas with management that will help improve the processes in the store.
  • Consistently creates a welcoming environment as customers enter or exit the store.
  • Adapts to an environment that changes quickly while managing multiple tasks.
  • Completes sales transactions and maintains proper accountability at registers.
  • Adheres to company policies, procedures, and loss prevention practices.
  • Assists in daily store recovery, before, during or after store opening hours.
  • Provides support for all cross-functional departments.
  • Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
  • Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations.
  • Speaks positively about the brand, about our customers, and about other team members.

Job Requirements:

  • Must be able to complete sales transactions in POS register system.
  • Minimum of one year of retail sales experience and previous cash handling experience is preferred.
  • Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure interactions are conducted without bias or prejudice.
  • Must be able to perform repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.
  • Must have strong communication, organizational and time management skills.
  • Must be available to work a flexible schedule to meet the needs of the business which may include the closing shift, weekends, and holidays.
  • Must be able to spend up to 100% of the working time standing and walking. Must be able to lift and carry up to 50 lbs.
  • Must be energetic and charismatic.
  • Must be at least 16 years of age.

Job Details:

Company: Forever 21

Vacancy Type: Full Time

Job Location: Springfield, VA, US

Application Deadline: N/A

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