Enterprise Jobs – Customer Service Representative

Website Enterprise Rent-A-Car

Job Description:

As you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today – and every day – the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here.

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Job Responsibilities:

  • Outgoing calls- callback management, account receivables, and miscellaneous calls as assigned
  • Meet and greet customers in a friendly and timely manner
  • May sell optional protection products, upgrades, fuel options and other additional equipment
  • Process returns and check-ins
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
  • Provide directions and general assistance
  • Understand and communicate rental terms and conditions, vehicle features and other services
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems

Job Requirements:

  • At least 6 months of sales or customer service experience required
  • Must be available to work between 8:00 AM and 5:00 PM, Monday through Friday, 40 hours/week
  • High School Diploma or GED required
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Job Details:

Company: Enterprise Rent-A-Car

Vacancy Type: Full Time

Job Location: Richmond, CA, US

Application Deadline: N/A

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