Costa Coffee Careers – Microsoft Application Support

Website Costa

Job Description:

The role will be accountable for the successful implementation and running of a second line technical support team including support and maintenance of Costa’s F&O & CEM platform, running on Dynamics 365, Power Platform and Azure Services. This includes additional IT systems which are part of the Finance/CEM IT Service provision.

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Job Responsibilities:

  • The Senior Specialist role will take accountability for the monitoring of business critical financial & CEM services, applications and integrations, ensuring that incidents, problems, and alerts are acted upon within OLA and SLA’s.
  • Managing major incident escalations and activities, accountable for configuration and change to ensure business needs are met.
  • They will manage issues and events with the necessary IT suppliers and 3rd parties and be accountable for the continuity of the finance IT Services.
  • They will also be fully accountable for ensuring the finance application landscape complies with IT Security, risk, SOX and audit requirements.
  • They will work closely with the Costa Cloud Infrastructure team and multiple third-party suppliers in delivering an optimised, maintained and fully supported Finance & CEM IT ecosystem.
  • This includes accountability for D365 environment sizing, provisioning, and on-going capacity management.

Job Requirements:

  • SaaS and PaaS IT support activities
  • Microsoft Dynamics 365 Finance – System Admin
  • Microsoft Azure Services (logic apps, event grid etc.) functional knowledge
  • Microsoft Dynamics 365 Customer Services – System Admin
  • SaaS/PaaS support
  • Proficient in all ITIL support concepts

Job Details:

Company: Costa

Vacancy Type: Full Time

Job Location: Dunstable, England, UK

Application Deadline: N/A

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