Amazon Jobs Cape Town – Cloud Support Engineer

Website Amazon

Job Description:

As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

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Job Responsibilities:

  • Interact with leading engineers around the world.
  • Work on critical, highly complex customer problems that may span multiple AWS services.
  • Learn and use groundbreaking technologies.
  • Drive customer communication during critical events.
  • Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
  • Write tutorials, how-to videos, and other technical articles for the developer community.
  • Drive projects that improve support-related processes and our customers’ technical support experience.

Job Requirements:

  • Good understanding of distributed computing environments.
  • Exposure to Virtualization (Hyper-V, VMware, Xen).
  • Strong analysis and troubleshooting skills and experience.
  • Experience with Network troubleshooting tools (telnet, test-netconnection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
  • Experience in Networking technologies including DNS, TCP/IP, SSL, DHCP and Load Balancing.
  • Experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange).
  • Expert experience in one or more modern programming languages such as Java, C++, or C.JDBC, Hibernate or JPA. We use Java and C within the DMS team.
  • Experience managing full application stacks from the OS up through custom applications.
  • Knowledge of data structures, algorithms, operating systems, and/or distributed systems.
  • Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP).

Job Details:

Company: Amazon

Vacancy Type: Full Time

Job Location: Cape Town, Western Cape, SA

Application Deadline: N/A

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