
Website Comcast
Job Description:
The Senior Manager, Customer Growth Strategy is responsible for supporting the development of the overall strategy to grow the long-term value of the 30 Million Xfinity residential customer base. Their focus will be on identifying material opportunities to drive key growth metrics including margin expansion, product engagement, and tenure extension.
[the_ad id=”29344″]Job Responsibilities:
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent, and punctual attendance.
- Provides input and support to leadership in the development of broad customer growth strategies.
- Leads cross-functional teams as needed and serves as a role model of leadership behavioral competencies in how we work with others.
- Develop long-term customer growth strategies to maximize customer engagement and lifetime value, driven by rigorous analytical and a deep understanding of products, the competitive environment, financial drivers of our business, and customer journeys.
- Other duties and responsibilities as assigned.
- Serve as a Customer Growth Strategy business lead on enterprise programs that support the strategy and POR.
- Works as a part of the broader Growth Operations organization to support aligned annual and LRP strategic deliverables and CENTER objectives.
- Contribute to the development of Annual Customer Growth Strategy and Annual Change and Leave Journey Plans of Record (POR).
Job Requirements:
- Track record of success navigating and operating in a fast-paced, highly matrixed environment.
- Curiosity and willingness to challenge the status quo in a collaborative way
- 5+ years related experience
- Strong analytical capacity and business acumen required
- Strong interpersonal skills with a focus on collaboration
- Track record of high performance
- Demonstrated experience working collaboratively and consultatively with others
Job Details:
Company: Comcast
Vacancy Type: Full Time
Job Location: Philadelphia, PA, US
Application Deadline: N/A
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