2025-04-15

Job Description:

Wells Fargo is seeking an Affluent Client Experience Consultant (Senior Lead Business Execution Consultant) to join our Affluent Client Solutions team to implement and execute business initiatives that grow and deepen our Affluent business by creating and executing exceptional and differentiated Wells Fargo Premier client experiences.

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Job Responsibilities:

• Understand regulatory issues as they relate to launching a client experience strategy
• Serve as the issue resolution and escalation contact, both internally and externally, for Affluent client programs and events, and manage conflicts to assure client confidence has been met and satisfaction has been achieved
• Work with the Affluent team leaders and enterprise partners to leverage, develop and implement a leading-edge Affluent event and reward offering, that is competitive with our peers across the industry and complimentary to other Wells Fargo programs
• Provide a deep understanding of what drives Affluent client preferences for rewards and align client engagement and experiences to those preferences
• Build and maintain strong relationships with senior leaders to communicate trends, provide activity and engagement reporting and results. Help advance firm objectives, implement business growth activities, and establish client prospecting and retention strategies
• Partner with enterprise resources for developing overall engagement strategy, event management and execution, budgeting, marketing, risk and compliance approvals, and issue management

Job Requirements:

• Ability to influence management on technical or business solutions
• Excellent verbal, written, and interpersonal communication skills
• Experience developing partnerships and collaborating with other business and functional areas
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to provide oversight and guidance on escalated issues
• 2+ years experience in facilitating virtual events for large scale client audiences
• Strong relationship management skills
• 7+ years of Management Consulting, Strategy Consulting, or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders
• Experience facilitating and delivering training or other related facilitation experience such as group meetings or presentations
• Experience writing and editing internal communications and training-related materials in a corporate environment or financial institution

Job Details:

Company: Wells Fargo

Vacancy Type: Full Time

Job Location: Irving, TX, US

Application Deadline: N/A

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