2025-04-15

Job Description:

The EOC Specialist is an individual contributor position within the Emergency Operations Center (EOC) response team. This individual answers enterprise asset protection and crisis related calls from associates and partners and coordinates appropriate actions per policy and procedures. This individual monitors external media and proprietary data systems for indications and warnings of enterprise, asset protection, and crisis related events.

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Job Responsibilities:

• Effectively works under stress and defuses emotional situations while delivering instructions regarding associate safety
• Monitors the security and safety for all associates, including those who travel internationally or work at our global office locations
• Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation
• Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and stores globally
• Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise asset protection team
• Demonstrates excellent customer service skills when answering calls from our field, store, or home office partners
• Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other asset protection issues

Job Requirements:

• Detailed, working knowledge of building security, fire, and safety systems
• Ability to multi-task and work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime
• Self-motivated, proactive approach in the application of EOC, Crisis Management, and Global Security practices
• Excellent verbal and written communication skills
• Strong computer skills in Microsoft Office, Excel, and Powerpoint
• Expert knowledge of EOC incident protocols as demonstrated in past EOC crisis situations
• Strong decision making capability
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast paced environment; including diffusing emotional situations and effectively delivering instructions regarding safety.
• Exemplary customer service and active listening skills
• Ability to build rapport and fosters relationships working well within a team-oriented environment

Job Details:

Company: Victoria’s Secret

Vacancy Type: Full Time

Job Location: Columbus, OH, US

Application Deadline: N/A

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Apply Here

Vacanciesspot.com