2025-04-15

Job Description:

The Key Holder collaborates with the store management team in the supervision of daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections.

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Job Responsibilities:

• Lead by Example: actively participates as floor service leader by facilitating an energized pace, positive service environment, communication of daily sales goals and key metrics, while maintaining zone and floor needs
• Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
• Share Knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
• Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Store Operations: supports the store management team by participating in daily opening and closing office procedures and operational tasks and projects
• Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks

Job Requirements:

• Utilize in Store Technology: delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
• Customer Engagement: leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment of genuine customer connection; uses customer feedback to understand customer perspective to positively improve interactions
• Brand Ambassador: acts as a brand representative reflective of company values

Job Details:

Company: Urban Outfitters

Vacancy Type: Full Time

Job Location: Emeryville, CA, US

Application Deadline: N/A

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