2025-04-15

Job Description:

The Field Account Manager for Key Accounts is the field-based service owner, responsible for the customer’s total service experience with UnitedHealthcare. This includes customers in the 100 to 3,000 employee/member range. The role of the Field Account Manager encompasses sales to new, fully and self-insured business, with indirect responsibility for the retention of existing accounts.

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Job Responsibilities:

• Meets with customers regularly to review service-related statistics including ideas for improving or enhancing the customer’s experience
• Coordinates, staffs, and conducts open enrollment meetings and wellness fairs
• Partner with the SAE and other Field Based Staff
• Develop and maintain solid customer and broker relationships, in person and telephonically
• Addresses and partners with the central sales support and matrixed teams to resolve any escalated issues sent to the Field Account Manager, the Strategic Account
• Executive, or other field employee
• Reports and advises customers on the level of member engagement with wellness programs and other plan features
• Present a positive image of UHG in the marketplace
• Trains and educates customers on UHC eServices, eCR Reporting, and other eTools as appropriate
• Communicates administrative or service-related changes to the customer
• Understand customer needs, where to prioritize efforts, and provide value-added consultation
• Deploys and trains customers on UnitedHealthcare’s core wellness tools and resources
• Acts as a strategic partner and consultative resource to the customer, responsible for the customer’s total service experience
• Develop and maintain key internal relationships

Job Requirements:

• Insurance license as required by law within 90 days of hire
• Human Resources or Medical Benefits experience
• Proficient in Microsoft Office and other virtual productivity tools
• 3+ years of health care industry experience
• Valid Driver’s License
• Superior presentation skills in both small and large group settings
• Ability to travel as required (approximately 50%)
• Advanced Analytical and problem-solving skills
• Proven ability to work with external customers such as employers, consumers, consultants, and brokers
• Bachelor’s Degree or Equivalent Experience
• 2+ years of experience in managing customer relationships
• Excellent oral and written communication skills
• Solid interpersonal skills with the ability to communicate and influence internal business partners

Job Details:

Company: United HealthCare

Vacancy Type: Full Time

Job Location: Phoenix, AZ, US

Application Deadline: N/A

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