2025-04-15

Job Description:

A day in the life of a United Airlines Inflight Supervisor is dynamic and multi-faceted. It comprises of engaging and supporting a diverse team of flight attendants, cultivating trust with our flight crew members, working closely with other operational teams to deliver best in class customer service while demonstrating our Core4 values.

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Job Responsibilities:

• Assist our flight attendants, at the Concierge Desk and resolve issues in the moment as necessary
• Team oriented, with enthusiasm for people and delivering exceptional service
• Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement
• Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in our Net Promoter Score (NPS)
• Showcase the delivery of new inflight products as determined by the Flight Experience team
• Conduct investigations regarding performance, complaints, or other work-related issues
• Recognize flight attendants for exemplary service, teamwork and performance
• Ensure daily company goals, policy, and procedure compliance are met
• Develop positive relationships with team members and other work groups to achieve our common goals
• Coordinate with customer service and Station Operations Center (SOC) to ensure operational success
• Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team
• Keep our flight attendant team informed by sharing corporate initiatives and changes in policy or procedures
• Exercise United’s core4 values to provide local support and care for flight attendants during any Inflight incident
• Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively

Job Requirements:

• 2+ years leadership experience managing and influencing a team
• Required to attend United’s flight attendant training to earn FAA certification if not currently flight qualified
• Minimum 2 years equivalent or similar work experience
• Inflight Service, travel industry or hospitality leadership experience highly preferred
• Experience supervising a unionized workgroup
• Must possess exceptional planning and organizational skills, along with strong written and oral communication skills
• Must be legally authorized to work in the United States for any employer without sponsorship
• Proven ability to work independently and in a team environment
• Reliable, punctual attendance is an essential function of the position
• Bachelor’s degree
• Positive attitude and ability to adapt to constantly changing work environment
• Successful completion of interview required to meet job qualification
• Demonstrated conflict resolution and decision-making capability

Job Details:

Company: United Airlines

Vacancy Type: Full Time

Job Location: Washington, VA, US

Application Deadline: N/A

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