2025-04-15

Job Description:

The role requires strategic thinking, leadership presence, expertise in retail, coaching and highly effective facilitation skills to engage a diverse workforce. With strong competencies in place and a set of binding cultural values, our top priority is building skill-based learning solutions for all employee levels at Tiffany & Co.

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Job Responsibilities:

• Monitor and observe daily client interactions in Tiffany retail stores to ensure the sales and service standards are consistently high and brand behaviors are demonstrated at all aspects of the client interaction.
• Share strengths and areas for improvement to the coachee as evaluated against the Power of Blue sales model and Voice of the Customer scores, including product knowledge, selling skills, and service essentials.
• Measure learning outcomes aligned with business impact through post-training endeavors (surveys, follow-up, correspondence); analyze results and communicate to stakeholders.
• Recommend and support short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, Company resources, etc.
• Establish credibility as an instructor and create a positive learning climate while delivering various learning methodologies.
• Support the application of behavior through using direct communication, delivering constructive feedback and demonstrating active listening.
• Facilitate impactful instructional material that focuses on skill development and behavior change that will drive business impact and desired outcomes.

Job Requirements:

• Experience developing measurement tools and strategies that focus on reaction to learning, knowledge transfer, application on the job, and business impact.
• Strong proficiency with Microsoft Office software
• Minimum of 5-7 years retail/training experience, instructional design, classroom facilitation or performance consulting experience.
• Proven ability to manage multiple projects and competing priorities while balancing quality with on-time delivery.
• Strong decision-making and problem-solving skills; proven research skills to gather data, best practices, and points of view to ensure sound judgment.
• Self-motivated, accountable, and confidence in ability to consult and deliver leadership, manager, high-potential, and luxury retail sales training programs.
• Highly effective facilitation and presentation skills.
• Ability to travel locally and up to 30% overnight travel (may require occasional weekend hours)
• Highly organized with abilty to execute innovative solutions.
• Can effectively manage change and shift gears comfortably; highly effective in ambiguous environments and able to produce maximum results with little direction and guidance.
• Excellent follow-up, organizational skills, project management skills, and able to handle multiple tasks simultaneously.
• Strong interpersonal skills and the ability to work collaboratively with all levels of employees.
• BA/BS

Job Details:

Company: Tiffany & Co.

Vacancy Type: Full Time

Job Location:  Los Angeles, CA, US

Application Deadline: N/A

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