Job Description: Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. [the_ad id="29344"] Job Responsibilities: Determine if a technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Answer Phone Calls, Emails, and Drive In’s to address any customer concern with the highest level of response and attention Coordinate the detail of every vehicle prior to delivery Accurately record issues and data into Dealer Management System. Attention to detail critical Follow up with Customer on services provided; ensure they are satisfied with the work performed Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the delivery time or pick up with each customer Perform other related duties as assigned Conduct Transactions w/ system; walk customer through correction and provide a summary Return missed phone calls, email in no less than 5 minutes Job Requirements: Understanding of basic automotive techniques related to repair and servicing of automobiles Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Associate Degree or certificate in Automotive Technology, preferred Perform detailed daily record keeping and reporting Work in a team-based environment and achieve a common goal Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles Willingness to learn new and innovative automotive technologies Dealer Management System(s), Outlook, and MS Office Ability to follow oral and written instructions with attention to detail Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Effectively handle multiple priorities, organize workload, and meet deadlines Job Details: Company: Tesla Vacancy Type: Full Time Job Location: Wexford, PA, US Application Deadline: N/A [the_ad id='29345'] Apply Here Vacanciesspot.com
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