2025-04-15

Job Description:

Contribute to the Hippo business goals through the application of CRM technology and CRM techniques, particularly the use of Salesforce Marketing Cloud. Responsible for campaign management across direct marketing acquisition initiatives. Manage and report on the Hippo database and utilise data insights to improve marketing efficiency. Ensure regular relationship management with relevant marketing agencies.

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Job Responsibilities:

• Lead and direct a major customer service function or department. This includes taking responsibility for planning and delivery, and for setting strategic direction within the wider business framework.
• Improve and maximise the customer life time value through the application of CRM and Marketing techniques. Maintain a customer touch-point life-cycle, to clearly shows each and every interaction the brand has with customers.
• Ensure that an internal function and/or a cross-functional customer account team maintains high-quality customer information; monitor and review information quality to ensure that it is fit for purpose.
• Provide user input to the development or improvement of the customer relationship management system to ensure it meets immediate and longer-term business needs. Evaluate impact of various CRM strategies in terms of increased business.
• Ensure updates are made as and when required. Assist with marketing research and leverage information stored in the CRM system.
• Develop and implement relationship management plans for complex potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organisation and to enable effective two-way flow of information and resolution of issues.
• Make authoritative recommendations that have a significant impact on the business over the short and long term. Recommendations could be technical or professional in nature. Manage data and oversee all data transfers within the business units.
• Use the life-cycle to communicate via email, SMS or direct marketing, the marketing communication strategy, to promote new business or encourage retention and reactivation, through Cross Selling and Upselling. Utilise customer data in order to leverage further revenue.
• Develop a system to deal effectively with customer complaints, ensure they are resolved, and ensure complaint records are kept up to date.

Job Requirements:

• Relevant Post Graduate Qualification (Advantageous)
• 3-5 years’ experience in the CRM field (Essential);
• 3 years’ experience in a relevant management position
• 3 or more years’ experience in managing external providers (Essential);
• Exposure to various CRM systems and Platforms, particularly Salesforce Marketing Cloud (Essential);
• Relevant bachelor’s degree or equivalent. (Marketing Management/CRM) (Essential);
• Online/Digital experience (Essential)

Job Details:

Company: Telesure Investment Holdings – TIH

Vacancy Type: Full Time

Job Location: Alberton, Gauteng, SA

Application Deadline: N/A

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