2025-04-15

Job Description:

Engage in proactive and reactive media relations to enhance and defend the Charter and Spectrum brands. Execute the company’s corporate social responsibility strategy in local markets. Provide regional internal communications support through the creation of content and leadership consultation. Serve as backup to Sr. Director of Field Communications.

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Job Responsibilities:

• Interact with employees in all business disciplines and at all levels in the company.
• Maintain news outlet distribution lists.
• Develop an extensive fluency in Charter and Spectrum offerings, policies, messages and competitors.
• Build and establish working relationships with key media outlets. Defend the Charter and Spectrum brands in local news outlets in coverage focused on negative or contentious aspects of the business, including service outages, regulatory compliance issues, employee issues and customer service issues.
• Contribute content to Charter’s intranet, Panorama, and other internal communications vehicles on company initiatives in the region.
• Produce multiple materials, including news releases, and manage numerous projects simultaneously under deadline pressure.
• Promote all aspects of the Charter and Spectrum brand in local news markets, including products and services, jobs and employment, stores and facilities, networks and technology, and community investment.
• Actualize the company’s corporate social responsibility strategy through collaboration with national and local partners and charitable organizations to maximize the impact of Charter’s investment of time, talent and financial resources to strengthen the communities in which we do business and in which our employees live and work.

Job Requirements:

• Ability to prioritize, organize effectively and handle multiple projects and tasks
• Excellent writing and media relations skills required; AP style preferred
• Demonstrates internet research ability
• 5+ years in communications-related position
• Ability to use personal computer and software applications (i.e., Microsoft Word, Excel and PowerPoint. Experience with Meltwater, Cision or other media communication platforms a
• plus)
• Ability to attend to detail
• Bachelor’s degree in Journalism, Communications or related field or equivalent experience
• Understanding of corporate social responsibility and charitable giving
• Knowledge of television, internet and phone products and services, as well as those of our competitors in industry
• Ability to maintain confidentiality
• Ability to analyze and interpret data
• Ability to communicate with all levels of management and company personnel
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, media in person, on the phone, and by written communications in a clear, straightforward, and professional manner. Ability to read, write and/or speak Spanish a plus but not required.
• Ability to work independently

Job Details:

Company: Spectrum

Vacancy Type: Full Time

Job Location: Madison, WI, US

Application Deadline: N/A

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