2025-04-15

Job Description:

Serco is one of the leading public sector providers of customer services. We pride ourselves on delivering high quality services, often supporting some of the most vulnerable people in our society – and as one of our Public Health Team Lead you’ll ensure that we continue to deliver this incredibly important work to our client and end users.

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Job Responsibilities:

• You’ll provide support & guidance to the Tier 2 colleagues.
• Due to the nature of the role you’ll be committed to continuing professional development by actively attending training, monitoring latest guidance and standards issued by professional bodies.

Job Requirements:

• You will have relevant experience of actively working within a role that included the provision of information, advice, and support face to face and/or over the telephone in relation to health, mental health, alcohol, drugs and/or smoking.
• Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
• The ability to adhere to a defined remit and work to service and professional boundaries
• A genuine interest in the subject area of substance misuse and smoking cessation
• Emotional maturity and self-awareness
• Ability to handle the sensitive nature of calls/contacts to the service with empathy, professionalism and a non-judgemental approach Face-to-face experience working within the areas of substance misuse and/or smoking cessation and experience working with vulnerable adults and young people is highly desirable

Job Details:

Company: Serco

Vacancy Type: Full Time

Job Location: Knowsley Industrial Park, England, UK

Application Deadline: N/A

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