2025-04-15

Job Description:

The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children’s Services, Highways, Registration & Celebratory Services, Library Services. We deliver a diverse range of services, many of which play an important part in people’s lives

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Job Responsibilities:

• Using professional curiosity, you will gather as much information and detail from the carer as possible.
• Calls can be complex, sensitive and emotive, but from the training you’ll receive you’ll be able to use your call control and exceptional communication skills to gather the relevant information to determine the most appropriate support required.
• As one of our Carers Assessor you’ll ensure that we continue to deliver this incredibly important work.
• You’ll be the first point of contact for unpaid carers, providing the advice and guidance that enables them to meet the demands and needs of those they are caring for.

Job Requirements:

• Ideally, you’ll have experience of working within a customer focused environment, a good understanding of the Care Act and have previous experience of carrying out assessments/support planning in a social care setting.
• But more importantly you will have exceptional customer service skills, particularly with the ability to build rapport with people in order to gather sensitive and important information.
• You’ll naturally need to be a strong and resilient character and be mentally prepared to deal with challenging situations. As the first port of call for the unpaid carers, you’ll need to be empathetic, caring and compassionate in your approach.

Job Details:

Company: Serco

Vacancy Type: Full Time

Job Location: Lincoln, England, UK

Application Deadline: N/A

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Apply Here

Vacanciesspot.com