2025-04-15

Job Description:

To manage and lead staff in a branch to meet service and sales objectives whilst ensuring compliance to processes and procedures to prevent risk and ensuring alignment to the Financial and service objectives of the Business Unit.

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Job Responsibilities:

• Ensure digital migration and education of clients.
• Mitigate operational and reputational risk through enforcing legislative requirements and compliance.
• Increase client acquisition and fulfilment by reinforcing a service culture, and corporate image compliance.
• Manage client comments, complaints, compliments appropriately.
• Drive the achievement of sales and operational targets through observations, monitoring, tracking progress, performance management and doing daily check in/out
• Achieve Main Banked objectives through client acquisition, retention and cross sell
• Ensure cost management and branch profitability by managing retail product mix and apply branch profitability leavers
• Analyse and do weekly spot checks on client management system (CMS) in relation to sales claimed and target achieved.
• Ensure world class client experience through available systems and appropriate client needs analysis.
• Execute Business strategies, sales campaigns and marketing initiatives. Manage Branch asset register
• Deliver optimum client service by identifying branch capacity needs and requirements
• Ensure staff adherence to cash management processes.
• Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met.
• Execute on Branch business plan through capacity planning.
• Ensure sound relationships are developed and maintained with stakeholders and clients.
• Ensure clear roles and responsibilities linked to each specific role.
• Ensure business continuity through the Living Disaster Recovery Planning System (LDRPS).
• Educate staff on Service Charter and ensure service history cards are updated with Service failure

Job Requirements:

• Making Sales Operations Decisions
• Relevant commercial degree (i.e. B. Comm).
• Creating a Culture of Trust
• Driving for Results
• Adaptability
• Customer Focus
• Matric / Grade 12 / National Senior Certificate
• Driving Successful Customer Engagements
• 2 years experience in a client facing retail sales environment and 2 years experience in people management
• Coaching
• Advanced Diplomas/National 1st Degrees
• Creating a Service Reputation

Job Details:

Company: Nedbank

Vacancy Type: Full Time

Job Location: Ermelo, Mpumalanga, SA

Application Deadline: N/A

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