Job Description: To manage and lead staff in a branch to meet service and sales objectives whilst ensuring compliance to processes and procedures to prevent risk and ensuring alignment to the Financial and service objectives of the Business Unit. [the_ad id="29344"] Job Responsibilities: Ensure digital migration and education of clients. Mitigate operational and reputational risk through enforcing legislative requirements and compliance. Increase client acquisition and fulfilment by reinforcing a service culture, and corporate image compliance. Manage client comments, complaints, compliments appropriately. Drive the achievement of sales and operational targets through observations, monitoring, tracking progress, performance management and doing daily check in/out Achieve Main Banked objectives through client acquisition, retention and cross sell Ensure cost management and branch profitability by managing retail product mix and apply branch profitability leavers Analyse and do weekly spot checks on client management system (CMS) in relation to sales claimed and target achieved. Ensure world class client experience through available systems and appropriate client needs analysis. Execute Business strategies, sales campaigns and marketing initiatives. Manage Branch asset register Deliver optimum client service by identifying branch capacity needs and requirements Ensure staff adherence to cash management processes. Ensure Branch Risk Observation Training Analysis (BROTA) objectives are met. Execute on Branch business plan through capacity planning. Ensure sound relationships are developed and maintained with stakeholders and clients. Ensure clear roles and responsibilities linked to each specific role. Ensure business continuity through the Living Disaster Recovery Planning System (LDRPS). Educate staff on Service Charter and ensure service history cards are updated with Service failure Job Requirements: Making Sales Operations Decisions Relevant commercial degree (i.e. B. Comm). Creating a Culture of Trust Driving for Results Adaptability Customer Focus Matric / Grade 12 / National Senior Certificate Driving Successful Customer Engagements 2 years experience in a client facing retail sales environment and 2 years experience in people management Coaching Advanced Diplomas/National 1st Degrees Creating a Service Reputation Job Details: Company: Nedbank Vacancy Type: Full Time Job Location: Ermelo, Mpumalanga, SA Application Deadline: N/A [the_ad id='29345'] Apply Here Vacanciesspot.com
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