2025-04-15

Job Description:

To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives.

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Job Responsibilities:

• Add value to Nedbank by supporting the implementation of new processes, policies and systems.
• Issue VISA application letters based on client requests.
• Balance and secure branch stock holding.
• Authenticate clients and transactions.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Prevent fraud, risks and losses.
• Comply with risk standards and take corrective action.
• Educate and converse with clients by informing them of alternative self-service channels that will be cost effective, time saving and convenient.
• Seek opportunities to improve business processes and systems.
• Build and maintain client relationships.
• Act as brand ambassador.
• Create synergetic internal relationships.
• Minimise losses and ensure corrective action is taken as per procedure and policy.
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Identify quality sales leads and enable cross-selling (without advising).
• Deliver on identified client needs and requirements.
• Mitigate risks and meet legislative requirements.
• Provide client service and meet identified client needs.

Job Requirements:

• Quality Orientation
• Customer service principles
• Matric / Grade 12 / National Senior Certificate
• Relevant product knowledge
• Managing Work
• Building Customer Loyalty
• Collaborating
• Branch processes and procedures
• Preferable 6 – 12 months client service experience in a financial industry or bank teller experience.
• Stress Tolerance
• Business Relevant Certificate or Diploma or Institute of Banking.
• Applied Learning
• Communication

Job Details:

Company: Nedbank

Vacancy Type: Full Time

Job Location: Bitou, Western Cape, SA

Application Deadline: N/A

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Apply Here

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