2025-04-15

Job Description:

We’re recruiting for a high performing Customer Services Manager to help our business to continue to grow and succeed.

Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.

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Job Responsibilities:

• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Ensure market leading availability across the store.
• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Build effective relationships with other operating departments
• Deliver training to ensure team have the capability and confidence to deliver their role
• Identify and develop talent within the department
• Listen and respond to our customers feedback and react accordingly
• Enable colleagues to work with confidence across various departments
• Work with the other Managers in store to lead a supportive and performance driven department
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store

Job Requirements:

• You must be adaptable to change, whilst being able to challenge effectively
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• As a Manager, you will actively listen to and respond effectively to customers and colleagues
• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices

Job Details:

Company: Morrisons

Vacancy Type: Full Time

Job Location: Cambuslang, Scotland, UK

Application Deadline: N/A

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Apply Here

Vacanciesspot.com