2025-04-15

Job Description:

The role requires individuals with strong decision making and communication skills, who can show empathy, humanity, and a passion for delivering excellent customer service. This will be done with a strong commitment to delivering personal and team objectives linked to the CICA Business Plan.

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Job Responsibilities:

• Analyse products and processes including MI to identify areas for attention, resolving issues and making suggestions for improvement.
• Provide advice to case working teams regarding the gathering of evidence necessary to decide on claims.
• Prepare letters advising applicants or representatives of the outcome of claims in a manner that shows compassion, empathy and sensitivity to the victim’s experience.
• Complete quality checks that assure the financial and procedural accuracy of work completed by direct line reports.
• Keep up with technical and legislative developments and regulations and disseminate this as required
• Build capacity by through active participation in one-to-one performance discussions, learning from common errors and line manager checks of your work.
• Operate as part of a team focused on agreed goals and priorities and work flexibly to achieve collective commitments.
• EO is a grade where individuals may be assigned to roles which are self-performing or include line management responsibility. The Decision Maker role does not currently include line management responsibility
• Work with multiple sources of information and decide compensation claims based on the available evidence and provisions of the compensation Scheme.

Job Requirements:

• Ability to self-manage, plan and prioritise
• Excellent numerical, written and oral communication skills
• Excellent analysis and investigative skills requiring a strong attention to detail
• Highly focused on customer outcomes with a strong personal commitment to supporting the business in achieving its goals in a changing environment
• Ability to review extensive and complex information, swiftly identifying the relevant facts and issues
• Experience of working with legal documents and/or statutory regulations
• Strong interpersonal skills to develop effective working relationships with a wide range of stakeholders
• The following criteria are not essential, however, candidates who can offer this experience should provide relevant evidence in their application.
• Experience in handling complex casework and decision making

Job Details:

Company: Ministry of Justice

Vacancy Type: Part Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

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Apply Here

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