2025-04-15

Job Description:

Support senior credit colleagues in the execution of credit reviews and risk analysis – i.e. gather supporting documents for review, take direction and execute ad hoc requests, order internal reports, access external report and registration websites

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Job Responsibilities:

• Handle inbound emails and/or calls from external customers and/or internal colleagues relating to potential and existing Credit customers
• Manage supporting documentation and maintain hard and soft copy files
• Problem solve issues directly with external customers and/or internal colleagues as required
• Initiate outbound emails and/or calls to follow-up issues relating to credit applications and customer account inquiries
• Work with central data management team to ensure correct implementation of customer data
• Provide exceptional customer service to execute requests from external customers and internal colleagues relating to credit account requests and customer account set-ups
• Collaborate with collectors on account management of higher risk accounts

Job Requirements:

• Able to identify opportunities for process improvement and participate in follow through to create efficiencies.
• Able to implement and/or adapt to change.
• Prior experience in a Finance role focused on Accounts Receivable in Credit or Customer Service is mandatory.
• Proficient at a high level of customer service through timely handling of requests and a commitment to excellence.
• Bilingual in English and French is mandatory.
• Strong time management skills with the ability to prioritize, perform follow-ups and multitask daily activities in a fast paced environment.
• Maintain a professional demeanor.
• Knowledge of PIPEDA and PPSA would be considered an asset
• Keen attention to detail.
• Effective verbal and written communication skills.
• Team-oriented with positive attitude and willingness to learn and grow.
• Strong computer skills, specifically Microsoft Office Suite (Excel and Outlook) with proven ability to organize data, utilize formulas and tables.
• CCP designation or current enrollment would be considered an asset.

Job Details:

Company: Loblaw Companies Limited

Vacancy Type: Full Time

Job Location: Winnipeg, MB, CA

Application Deadline: N/A

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