2025-04-15

Job Description:

In this key role, you’ll be providing crucial support to customers and colleagues . You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency and providing them with excellent customer service.

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Job Responsibilities:

• Identifying barriers to performance and coordinating improvements to enhance our efficiency
• Working closely with other operational teams, providing coaching and support to increase efficiency and knowledge
• Reviewing manual or ineffective processes which could be automated or enhanced
• Keeping accurate records of day to day operations, logging incidents and identifying trends
• Maintaining a focus on improving our customer service and experiences

Job Requirements:

• Microsoft Office skills, including PowerPoint, Excel and Word
• Good communication skills with the ability to convey information in a simple and understandable way
• The ability to analyse and understand performance data

Job Details:

Company: NatWest

Vacancy Type: Full Time

Job Location: Manchester, United Kingdom

Application Deadline: N/A

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Apply Here

Vacanciesspot.com