2025-04-15

Job Description:

As our Customer Journey Developer, you’ll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities and providing your expertise. Working in sprints as part of a self-organising team, you’ll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive.

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Job Responsibilities:

• Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly
• Working with your team to manage the delivery of change from vision and inception through to post-live validation and monitoring
• Making sure we consider the brand, customer experience and impacts on engagement at every stage
• Managing incidents effectively and looking for opportunities to increase resilience within the customer journey
• Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes
• Making empowered decisions to deliver the prioritised digital journey backlog

Job Requirements:

• You’ll also have experience in carrying out robust research and analysing journey maps to understand the current state
• The ability to identify and envision what the future of digital banking could look like
• Ability to consider a broad range of factors like fraud, AML, on boarding and KYC risks in relation to improving the on boarding experience and adopting mobile as the window to the bank
• Experience in design thinking methodology to deliver propositions
• A proven ability to adapt to quickly changing environments
• Expert knowledge of commercial management and analytics, customer data analytics, or segment management and design
• Experience of working in an agile scrum team, you’ll have experience of delivering change iteratively in collaboration with a broad range of stakeholders

Job Details:

Company: NatWest

Vacancy Type: Full Time

Job Location: Manchester, United Kingdom

Application Deadline: N/A

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