2025-04-15

Job Description:

The Warranty Coordinator is responsible for identifying and analyzing all potential warranties for aircraft defects, component repairs, Service Life policy coverage, purchase incentives and credits, commitment letters, Service Bulletin industry support terms, reliability related failures and remedies. The Warranty Coordinator will ensure that all potential warranty is claimed and adjudicated until resolution.

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Job Responsibilities:

• Review and maintain Business Partners warranty terms and policies and update the Maintenance Information System (MIS) to reflect the most current repair warranty, new purchase warranty, and newly purchased aircraft warranty including components installed on delivery and Commitment Letters entitlements.
• Review of Aircraft Modification through Service Bulletins, Service Information Letters, Service News Letters, and Vendor Service Bulletins for Industry Support Information (ISI) terms for potential warranty claims such as Free of Charge Service Bulletins, Free of Charge Labor, Free of Charge Component repairs, etc.
• Review and analyze repair quotations and components tear down and validate warranty decision.
• Review all other departmental requests for warranty and Risk Management insurance claim.
• Review and analyze aircraft line and heavy maintenance defects, and initiate claims for warrantable materials and labor covered by the existing warranty and service life policy.
• Review and analyze Contracts and Purchase Agreements for Conditions of Support, credit incentives, volume discounts, TAT performance and penalties for potential claims.
• Review parts obsolescence attributed to modification or design change and initiate claim for credit or replacement.
• Maintain a data base of all warranty claims and provide metrics report to management on a regular basis including credit tracking.

Job Requirements:

• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Ability to work on multiple projects simultaneously
• Must be legally eligible to work in the country in which the position is located
• High School Diploma or General Education Diploma (GED)
• Domestic and international travel required
• Excellent negotiation, communication, and project management skills
• Two (2) years aviation experience and able to use Aircraft Illustrated Parts Catalogue (AIPC) and Component Maintenance Manual (CMM).
• Available for occasional overnight (up to 20%)
• Knowledge of Microsoft Windows based programs including Outlook, Word and Excel
• Must pass a ten (10) year background check and pre-employment drug test

Job Details:

Company: JetBlue

Vacancy Type: Full Time

Job Location: Jamaica, New York, US

Application Deadline: N/A

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