2025-04-15

Job Description:

The Ground Operations Crew loads and unloads Customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, assists with ramp service duties including waste disposal and re-servicing of aircraft.

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Job Responsibilities:

• Ensure and maintain a safe environment and operation
• Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories
• Occasionally carry a handheld radio and communicate effectively with proper radio etiquette
• Operates external aircraft equipment
• Assist Customers with special needs, e.g. Customers who need assistance in boarding
• Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system
• Occasionally assist with loading and unloading mail, small packages and human remains
• Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment
• Services aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)
• Works in a ramp environment
• Guides aircraft to and from aircraft parking locations

Job Requirements:

• Successfully complete a job assessment
• High School Diploma or General Education Development (GED) Diploma
• Must be at least 18 years old
• Able to make occasional trips to other locations for training or temporary assignment
• Able to perform under pressure and within fixed time constraints
• Must be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembers
• Able to travel and/or work variable hours, flexible shifts, including holidays and weekends
• Able to work in all types of weather conditions
• Possess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standards
• Able to follow safety guidelines
• One (1) year customer service or sales experience
• Must be able to adhere to JetBlue Uniform Policy Manual Standards
• Ability to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is needed
• Complete fluency in written and spoken English
• Maintaining a positive, good-natured attitude is essential
• Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
• Depending on location, may need to acquire and maintain a United States Customs Clearance
• Must be able to give and receive verbal communication

Job Details:

Company: JetBlue

Vacancy Type: Full Time

Job Location: Washington, US

Application Deadline: N/A

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