Job Description: The Clinical Liaison works on a team of Clinical Managers & Clinical Liaisons assigned to individual regions for a large client. The Clinical Liaison is strategic, consultative, and proactive. She/he focuses on both business and clinically-based initiatives, and is responsible for client cost management and satisfaction. [the_ad id="29344"] Job Responsibilities: Document all client interaction in Salesforce. Serve as the Enclara-client main point of contact regarding account and clinical issues and facilitate resolution to identified needs. Focuses on medication misadventure prevention by providing education to nurses and caregivers Initiate and monitor client-specific initiatives and plans and participate in internal communication updates. Collaborate with the Clinical Management team to create and present strategic onsite business reviews with hospice executives and clinical leadership with a focus on key financial and utilization metrics, clinical data, clinical medication initiatives, and collaborative partnership opportunities. Collaborate with account management and clinical management leadership teams to ensure seamless client support. Provide routine client feedback and represent the ‘voice of the customer’ to internal Enclara teams with the goal of ongoing quality and service improvements. Manage and strengthen client relationships and ensure client satisfaction and service level agreements are met, through routine ongoing contact. Job Requirements: Strong background in hospice and/or palliative care and account management experience preferred. High-energy with a sense of urgency and attention to detail. Strong team orientation, commitment to client service, and desire to succeed. Must live near major metropolitan airport. Ability to work independently and prioritize work in order to meet client needs. Comfortable working in a fast paced, rapidly changing environment. Doctor of Pharmacy degree preferred. Excellent verbal and written communication, presentation, and negotiation skills required. Willingness to travel as needed to meet client and Enclara business needs and travel to offices/branches, typically up to 40% travel. Job Details: Company: Humana Vacancy Type: Full Time Job Location: Pittsburgh, PA, US Application Deadline: N/A [the_ad id='29345'] Apply Here Vacanciesspot.com
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