2025-04-15

Job Description:

The Clinical Liaison works on a team of Clinical Managers & Clinical Liaisons assigned to individual regions for a large client. The Clinical Liaison is strategic, consultative, and proactive. She/he focuses on both business and clinically-based initiatives, and is responsible for client cost management and satisfaction.

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Job Responsibilities:

• Document all client interaction in Salesforce.
• Serve as the Enclara-client main point of contact regarding account and clinical issues and facilitate resolution to identified needs.
• Focuses on medication misadventure prevention by providing education to nurses and caregivers
• Initiate and monitor client-specific initiatives and plans and participate in internal communication updates.
• Collaborate with the Clinical Management team to create and present strategic onsite business reviews with hospice executives and clinical leadership with a focus on key financial and utilization metrics, clinical data, clinical medication initiatives, and collaborative partnership opportunities.
• Collaborate with account management and clinical management leadership teams to ensure seamless client support.
• Provide routine client feedback and represent the ‘voice of the customer’ to internal Enclara teams with the goal of ongoing quality and service improvements.
• Manage and strengthen client relationships and ensure client satisfaction and service level agreements are met, through routine ongoing contact.

Job Requirements:

• Strong background in hospice and/or palliative care and account management experience preferred.
• High-energy with a sense of urgency and attention to detail.
• Strong team orientation, commitment to client service, and desire to succeed.
• Must live near major metropolitan airport.
• Ability to work independently and prioritize work in order to meet client needs.
• Comfortable working in a fast paced, rapidly changing environment.
• Doctor of Pharmacy degree preferred.
• Excellent verbal and written communication, presentation, and negotiation skills required.
• Willingness to travel as needed to meet client and Enclara business needs and travel to offices/branches, typically up to 40% travel.

Job Details:

Company: Humana

Vacancy Type: Full Time

Job Location: Pittsburgh, PA, US

Application Deadline: N/A

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