2025-04-15

Job Description:

As an Assistant Manager Risk Operations and Administration, your role oversees and leads compliance and risk related activities, ensuring elements are identified and mitigated for the entire branch team.

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Job Responsibilities:

• Act as primary point of contact (or secondary as appropriate) for sophisticated operational inquiries involving internal and external parties
• Lead all aspects of and supervise customer complaints and where possible handles resolution and/or call out complex issues
• Participate in business development programs within area of specialty to enhance product knowledge
• Build the capabilities of the team to enhance their ability to achieve financial and operating strategy.
• Ensure customer expectations are exceeded in terms of speed, efficiency, certainty and professionalism either face-to- face or through an alternate channel
• Responsible for the supervision of mutual fund sales business conducted within the branch (approve new accounts and supervise trading activity) and act as the primary point of contact for mutual fund customer inquiries requiring attention
• Provide training and development to others as related to operational and risk items
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Job Requirements:

• University / College degree or equivalent work experience
• Outstanding problem solving skills
• 3 years of mutual funds and operations experience within the financial services industry
• Excellent understanding of legislation and regulations within retail banking
• Sound knowledge of financial services products and services
• Registerable as the Branch Manager under the applicable securities legislation
• Excellent interpersonal skills to support the building of strong and diverse relationships
• Experience leading multiple projects with different targets
• Effective communication and customer service skills

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Kingston, ON, CA

Application Deadline: N/A

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