2025-04-15

Job Description:

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

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Job Responsibilities:

• Through engagement with the customer and overlaying Bank data the role holder will need to develop a deep understanding of the customer’s business and the issues that it faces.
• The role holder will be assessing and utilising a variety of appropriate forbearance solutions and debt restructuring to assist our customers in resolving their financial difficulties.
• Providing guidance and support to CMB colleagues to share knowledge and experience with employees within and outside of immediate team, promoting a collective culture to spread experience and best practice;
• Applies acquired knowledge to provide advice and assistance to customers when identifying the appropriate customer-orientated solutions to help resolve the customer’s financial difficulties based on the customer’s situation and financial information
• Ensure consistent application of group policy and adhere to regulatory, financial, and legal standards to minimise business and reputational risks
• As a confident communicator on both in and outbound telephone calls, the role holder will need to use their skills to help customers who may be experiencing financial difficulties. The role holder will need to be a good listener with a strong understanding of the issues that businesses can face in their daily lives and especially during an economic downturn.

Job Requirements:

• Sound knowledge of policy, procedures and systems within own work area – including Browser Main Menu, Client Vision, Document Viewer, Excel, Word, Outlook
• Ability to gather, analyse and interpret comprehensive financial information including Cash Flow Forecasts, Profit and Loss Accounts, Balance Sheet Management, and/or customer requirements in order to provide solutions that are commercially viable and sustainable.
• Broad knowledge of the complexity of CMB customers including the differences between Sole Traders, Partnerships, Limited Companies and Guarantors and the different regulatory obligations when lending to these businesses e.g. CCA and CONC
• Comfortable with a predominately telephony role, both inbound and outbound
• Truly understand the challenges and situations our customers face through asking questions and listening with empathy, understanding and appreciation of the issues people can face in their daily lives when in financial difficulty, working with them to deliver fair outcomes and creating a solution and payment plan that is affordable and suitable.

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: United Kingdom

Application Deadline: N/A

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