2025-04-15

Job Description:

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customer’s transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving our customers the choice of how they wish to bank with us.

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Job Responsibilities:

• Have excellent attention to detail
• Process a wide range of transactions, whilst maintaining a high degree of accuracy
• Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers
• Provide exceptional face to face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures
• Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms

Job Requirements:

• Be resilient to a continuous changing environment
• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
• The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: Gloucester, England, UK

Application Deadline: N/A

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