2025-04-15

Job Description:

Global Fraud and Credit Control Services is a first line of defence control function in WPB, with the core purpose of supporting the entire customer fraud & credit journeys, and creating sustainable outcomes for the Customer and the Bank. It consists of core sub-functions: Credit Bureau Management; WPB Decision Systems; Underwriting Services; Collections; and Fraud.

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Job Responsibilities:

• To lead and own the UK deployment to implement the new Fraud Decision Monitoring engine, including the creation and ongoing tracking of the project plan for the initial Pilot and migration of all portfolios as part of the multi-year deployment.
• Be responsible for the adherence of the Bank’s agreed agile ways of operating principles within their Sub Value Streams and instilling good agile disciplines
• To ensure ongoing engagement and delivery alignment with all delivery partners, including Vendor, IT and Product Owners.
• To provide full suite of sound project disciplines, including governance, oversight, risk and issues management, project financial management and ongoing benefit tracking.
• To provide strong stakeholder management and communications across a range of Global and Market representatives including Fraud Management, IT, Analytics, Operations and external Vendor Partners.
• To have end to end responsibility for all aspects of the delivery, including defining and planning, mobilisation and execution and transition to BAU and ensuring benefits realisation against key business outcomes.

Job Requirements:

• Constantly looks for ways to optimize the speed to delivery.
• Ensure the right level of governance framework is in place meeting all risk and control requirements.
• Actively manages and co-ordinates the programme plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits
• Provides expertise in managing the delivery of technology, analytics, and data-led initiatives in the Fraud domain
• Ensures that the Fraud decision engine is calibrated from a business analytics perspective, ensuring model, rules and supporting features are optimised. The calibration process must be stringently documented and receive the required approvals from a model governance perspective to achieve the desired business outcomes.
• Continually identifies and removes barriers to programme success
• Acts as a change leader for the business sponsor and leaderships teams – is a visible leader for the programme and the delivery of agreed benefits aligned to strategic business outcomes.
• Works with The Fraud Transformation leaders and team and obtains buy-in, collaborates and influences senior management stakeholders for all key programme plans, commitments and change activities.
• Working with the technology/ IT teams to enable the delivery of technology systems from inception, design, execution, testing and transition from warranty period
• Plans and manages the implementation of all elements of the change, ensuring the transition from current state to target state is smooth and that the organisation and other change audiences are ready, willing and able to function in the new business environment.
• Facilitates planning and tracking the availability of data in the host systems in real-time including data mapping, data design, data acquisition and data ingestion.

Job Details:

Company: HSBC

Vacancy Type: Full Time

Job Location: London, England, UK

Application Deadline: N/A

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