2025-04-15

Job Description:

The Brand Ambassador is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. Brand Ambassadors bring a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper.

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Job Responsibilities:

• Adapts to an environment that changes quickly while managing multiple tasks.
• Uses basic selling techniques to engage with the customer.
• Assists in daily store recovery, before, during or after store opening hours.
• Demonstrates initiative, teamwork and ownership in every interaction.
• Speaks positively about the brand, about our customers, and about other team members.
• Maintains the visual standards for the selling floor, fitting rooms, visual displays and presentations.
• Immediately responds to customer inquiries and needs. Proactively seeks opportunities to deliver a great customer experience. Assists in the location, availability and selection of merchandise.
• Adheres to company policies, procedures, and loss prevention practices.
• Provides support for all cross-functional departments.
• Processes merchandise returns and exchanges courteously and under company guidelines.
• Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
• Completes sales transactions and maintains proper accountability at registers.
• Introduces current sales, promotions, credit card applications and other brand initiatives to gain customer’s loyalty.
• Shares feedback and ideas with management that will help improve the processes in the store.
• Helps set the tone and standards that drive customer satisfaction and that will lead the business to be recognizable within the market.

Job Requirements:

• Minimum of one year of retail sales experience and previous cash handling experience is preferred.
• Must be able to perform repetitive finger, hand and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.
• Must have strong communication, organizational and time management skills.
• Must be able to complete sales transactions in POS register system.
• Must have excellent interpersonal skills and be able to act with integrity and business maturity to ensure interactions are conducted without bias or prejudice.
• Must be available to work a flexible schedule to meet the needs of the business which may include the closing shift, weekends, and holidays.
• Must be energetic and charismatic.
• Must be at least 16 years of age.
• Must be able to spend up to 100% of the working time standing and walking. Must be able to lift and carry up to 50 lbs.

Job Details:

Company: Forever 21

Vacancy Type: Full Time

Job Location: Auburn, MA, US

Application Deadline: N/A

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