2025-04-15

Job Description:

Provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding FNB solutions within a dynamic environment, whilst adhering to policy and process.

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Job Responsibilities:

• Meet and exceed monthly sales target.
• Conduct myself in an ethical manner at all times.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Treat customers as you would want to be treated.
• Adhere to the TCF (Treating Customers fairly) principles in all that you do.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Ensure activities support cost containment and reduction.
• Maximize cross-sell opportunities identified aligned to customer needs based customer needs analysis.
• Optimize every customer interaction to migrate or convert customer to echannels and or encourage use of digital and self-service channels.
• Use opportunities identified to increase market share.
• Take ownership of solving our customers problems or queries as efficiently and quickly as possible

Job Requirements:

• Person must not be an unrehabilitated insolvent
• Minimum Requirements : FAIS Compliant as prescribed by the Financial Services Board
• Preferred (Ideal) Qualification : An appropriate recognised business degree at NQF level 6
• Regulatory Exam as prescribed by the Financial Services Board
• Relevant NQF 5 as prescribed by the Financial Services Board

Job Details:

Company: FirstRand

Vacancy Type: Full Time

Job Location: Johannesburg, Gauteng, SA

Application Deadline: N/A

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Apply Here

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