2025-04-15

Job Description:

Oversee entire restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant. Ensure restaurant is operated within operational guidelines established by owner and franchisor.

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Job Responsibilities:

• Manage restaurant P&L to optimize manageable profit, control COGS, Labor, and Controllables (semi-fixed expenses).
• Staff, train and develop restaurant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews.
• Responsible for effective management schedules and ensuring that restaurant is properly staffed for all day parts and sales volumes.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant.
• Responsible for the development and achievement of the restaurants business plan by working with the owner and interacting with ADQ Business Consultants, field staff or territory operator.
• Organize and implement local restaurant marketing as well as regional and national marketing promotions to increase restaurant sales.
• Oversee and manage all areas of restaurant and make final decisions on matters of importance.
• Ensure guest service in all areas meets company standards.
• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained.

Job Requirements:

• Retail skills: taking inventory
• Retail skills: customer service
• Management skills: writing schedules
• Restaurant back of house skills: grill station
• Management skills: resolving customer complaints
• Management skills: termination of employment
• Management skills: hiring and onboarding
• Management skills: reporting infractions
• Management skills: conducting performance reviews
• Restaurant back of house skills: fry station
• Restaurant back of house skills: expediting
• Restaurant back of house skills: general food prep
• 21+ years or older
• Legally authorized to work in the United States
• Retail skills: point of sale (POS) operation
• Management skills: supervising employees

Job Details:

Company: Dairy Queen

Vacancy Type: Full Time

Job Location: South Bend, IN, US

Application Deadline: N/A

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