2025-04-15

Job Description:

Responsible for designing, testing and turning up circuits in all regions of the CDV and/or Commercial Services network on the Test & Turn Up team. Resolves all first contact issues and escalations in an organized and timely fashion and escalates issues exceeding scope of expertise in a timely manner, as needed. Troubleshoots and provides resolutions according to established practices and procedures.

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Job Responsibilities:

• Coordinates and implements new features, technologies, upgrades and patches in the production environment with respect to circuit design, turn up and test.
• Tests and turns up new circuits in a production CDV and/or Commercial environment, according to Comcast practices. Follows established practices and procedures.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Designs internal circuits and oversees CDV demark to switch. Includes port assignments both in databases and in the physical network elements.
• Coordinates and resolves service issues with providers and vendors to ensure accurate and timely implementation of new trunk groups and augments to existing trunk groups.
• Opens and updates service tickets in database/tracking system.
• Interfaces with commercial customers in regards to commercial product offerings. Troubleshoots issues, providing resolutions according to established practices and procedures.
• Follows procedures to maintain service Mean Time to Repair (MTTR) within regional or contractual standards.
• Escalates issues in a timely fashion. Provides all relevant information, accurately entering information into database.
• Provides knowledge and guidance to junior team members.

Job Requirements:

• 2-5 Years Work Experience
• Bachelor’s Degree
• While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Job Details:

Company: Comcast

Vacancy Type: Full Time

Job Location: Oak Brook, IL, US

Application Deadline: N/A

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