2025-04-15

Job Description:

The Sales Journey Design and Enablement team is front and center to the connectivity story at Xfinity. As part of the Product Management and Customer Experience team, you will be responsible for driving a high-quality customer experiences across sales journeys, in all customer touchpoints.

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Job Responsibilities:

• Ability to think ahead to operate in a platform mindset, iterating on core capabilities for our customers and thinking ahead to how and when you would apply them to customer experience.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Facilitate, Drive Stakeholder Alignment, using consumer research and business metrics, to the best in class experience outcomes
• Represent Product Experience team in meetings and in communication across the company.
• Execution: break the work down into phases, drive product development, ship experiences, study them & iterate.
• Drive innovation, definition, deliverables planning, and design of entirely new experiences and solutions, challenging all members of cross-functional team to think boldly and creatively.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Product Strategy: take a problem statement, find the +1 opportunity, socialize concepts to sharpen thinking, present vision and earn buy-in for new ideas and approaches.
• Learn and understand an array of technical constraints, regulatory guidelines and business rules; and confidently translate these into experience requirements for teams to execute on.
• Interface with partners in Sales, Marketing, Communications, Customer Experience, Engineering, Design, PMO, Operations, Finance, and Supply Chain, among others.

Job Requirements:

• A bold and optimistic personality. We’re looking for people comfortable asking bold questions, along with the mental toughness to know we’re just at the start of a long journey.
• Experience with tools such as miro, confluence, and keynote a positive.
• Sound business judgment, with strong analytical thinking skills and ability to influence others.
• 6+ years of experience in product management, owning consumer facing apps or web services, or in platform product management for a consumer facing company.
• A track record distilling customer experience needs into concise product requirements for technology and design teams to execute from.
• Strong storytelling and communication skills with the ability to articulate a clear vision that balances principled decision making, user empathy and data analysis.
• A strong team player, confident in using strategy and vision to align teams around common goals and a roadmap.
• Years of experience with Agile software development, creating and managing user stories and acceptance criteria in a product backlog.
• Experience executing on product strategies and roadmaps, managing and prioritizing multiple projects in parallel. Evidence of exceptional project management skills.
• Demonstrated ability to understand business strategy and synthesize into experience concepts that are magic for customers but also good for the business.
• Ability to formulate data-driven decisions that lead to results.

Job Details:

Company: Comcast

Vacancy Type: Full Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

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