2025-04-15

Job Description:

In the Consumer Interaction Center, North America, the Client Program Manager (CPM) develops and/or secures language to be disseminated to share owners, business contacts, consumers, organizations on behalf of senior management, The Coca-Cola Company and our bottling partners.

[the_ad id=”29344″]

Job Responsibilities:

• Advises on consumer perspective to TCCC associates and management on interactive media, marketing programs, corporate issues, social media issues, new product and packaging initiatives, etc. Provides historical data and other statistical analysis; extracts and analyzes specific information, including emerging issues, from the department’s database for tracking purposes. Writes detailed reports as needed to provide informative feedback for senior management and stakeholders.
• Determines the appropriate Company position in addressing non-routine issues in custom written responses to consumers, share owners, business contacts, physicians, educators, and attorneys. Responds on behalf of executives by replying to their correspondence, emails or phone calls for special issues and/or consumer escalations.
• Advises and acts as a resource for Consumer Interaction Center staff as well as other groups within TCCC’s and bottling system on an ad hoc basis on response language and call management for proper handling of issues and information in specialty areas. Serves as subject matter expert for the department’s Salesforce knowledge database, including research.
• Maintains and updates systems such as Customer Relationship Management (CRM) tool, Live Chat tool, Virtual Rep, Social Media tool, KMS, etc. Performs UAT on systems and in some cases grants access to users.
• Manages special projects as needed and upon requests from TCCC Executives, bottling partners, internal clients, and senior management.
• Develops and/or secures, reviews, and disseminates approved response language in conjunction with internal groups, including Legal, IM, PAC and Media Relations, SRA, Licensing, QSE, WOCC, Corporate Environmental Affairs, Marketing, Global and CCNA Social Media teams, Digital Marketing and eCommerce and Share-Owner Relations, etc., accurately communicating TCCC’s position with respect to new and controversial emerging consumer issues.

Job Requirements:

• High School Diploma, Bachelor’s Degree preferred
• Minimum Years of Related Experience: At least 3 years

Job Details:

Company: Coca Cola

Vacancy Type: Full Time

Job Location: Georgia, United States

Application Deadline: N/A

[the_ad id=’29345′]

Apply Here

Vacanciesspot.com