Vacanciesspot | Government Jobs Opportunities in South Africa
Website Cigna
Job Description:
Cigna is a leading provider of group healthcare programmes for employees of large multinational organisations and their families. We are looking for enthusiastic individuals who are passionate about providing the best in class customer service, to join our Customer Service Team within our UK Health Benefits business lines.
[the_ad id=”29344″]Job Responsibilities:
- Carry out any ad-hoc tasks as required to meet the business needs.
- Build relations with internal departments to ensure all resources are utilized to the benefit of the customer, working within the regional benefits and reaching out to relevant service partners where necessary.
- Ensure that all operating procedures and regulations are followed in line the policy terms and conditions.
- Provide the highest levels of customer service, striving for first contact resolution, responding within given timelines, processing dental/vision and medical claims in line with the customer’s benefits.
- Providing quality advice and information to customers and colleagues regarding their health benefits.
- Actively support all team members and provide resource to enable all operational goals to be achieved.
- Monitor turn-around times to ensure contacts/claims are settled within required time scales.
Job Requirements:
- Customer centric mind-set
- Capable of balancing various tasks at once while achieving deadlines
- Exceptional interpersonal skills with good verbal and written communication.
- Ability to quickly identify customer needs and exercise judgment in a professional and confident manner.
- Must possess excellent attention to detail, with a high level of accuracy with proactive approach.
- Ability to work under own initiative and proactive in recommending and implementing process improvements.
- Customer focused with ability to identify and solve problems.
- Ability to organise, prioritise and manage workload to meet individual and team targets.
Job Details:
Company: Cigna
Vacancy Type: Full Time
Job Location: Greenock, Scotland, UK
Application Deadline: N/A
[the_ad id=’29345′]Vacanciesspot.com