2025-04-15

Job Description:

As a cafe manager (CM), you enjoy working with people and are passionate about creating memorable experiences for our customers and baristas. This passion translates to running an exceptional Cafe, one which delivers the best customer experience, the perfect handcrafted beverage and food products and inspires a team of talented baristas.

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Job Responsibilities:

• Manage product quality, preparation and presentation standards.
• Ensure compliance to cafe standards as it pertains to safety, customer communications and all store operations.
• Review financials such as P&L, product mix, category sales, waste and gross margin reports in order to maximize our sales and profitability.
• Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
• Manage cafe inventory levels by following cafe ordering practices.
• Demonstrate how to deliver the cafe customer experience by ensuring consistent, friendly, personal service and thoughtful recommendations, first by the example you set and second by the training on first-class service you deliver to the entire cafe team.
• Communicate with your cafe team respectfully and in a timely manner on key issues and messages, creating a culture that demonstrates the values of the company.
• Interview and hire baristas that will provide an optimal shopping experience for our customers.
• Ensure a vibrant Cafe by delivering on our commitment to presentation and cleanliness.
• Develop the cafe team through engagement and coaching; work with team by providing feedback to assess and recommend talent for development in the store.
• Work in the Cafe which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing, operating espresso machines).

Job Requirements:

• Knowledge of food safety, regulations and standards.
• Able to delegate and work through others.
• Make viable business decisions and connections for profitability based on the P&L.
• Achieve consistent results and profitability.
• Provide clear direction, monitor progress and provide appropriate feedback.
• Demonstrate collaboration and ability to adjust style to meet individual needs.
• Ability to communicate effectively and comfortably.
• Identify issues proactively and resolve appropriately.
• Experience in managing and developing employees at all levels.
• Motivate a team of people through engagement and focused dialogue.
• Understand the cafe business and impact of ordering and sales upon results.
• Can empathize with and understand people.
• Provide feedback, coaching and development ensuring a ready talent bench.
• Deliver honest and constructive feedback.
• Passionate about the cafe business and has excellent standards of service.
• Experience building collaborative and productive working relationships at all levels.
• At least two years of management experience, preferably in retail, food service or hospitality.
• Can solve problems through good decision making and knows when to take partnership.
• Solid cafe, food service or hospitality knowledge.
• Prioritize customer experience above all else.
• Effective organization, planning and prioritization of workload.
• Open to feedback and can reflect on this insight to develop and grow.

Job Details:

Company: Barnes & Noble, Inc.

Vacancy Type: Full Time

Job Location: Fairbanks, AK, US

Application Deadline: N/A

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