2025-04-15

Job Description:

As a Change and Release manager you will work collaboratively with all stakeholders in software development projects and be supportive of developers, testers and agile delivery teams.

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Job Responsibilities:

• Develop, co-ordinate and promote change and release management process activities
• Support, drive and deliver Continuous Service Improvements (keep abreast of industry trends, implement best practice, evaluate new tools and techniques, automate processes and upgrade underlying technology)
• Ensure that all changes and releases are categorized correctly with appropriate level of detail based on the type, model and activity
• Perform impact and risk analysis on to ensure the risks/impacts to customers and services are thoroughly understood and to ensure that appropriate actions have been planned to minimize both the risk of failure and the impact on customers
• Ensure integration of managed processes with other Operations and Reliability Engineering process such as Incident and Problem Management
• Work with other change and release managers across locations to maintain the schedule of release across all ASOS release streams and environments, resolving conflict as required
• Responsible for agreeing service downtime with relevant stakeholders
• Ensure that release retrospectives and PIRs are conducted, lessons learned documented and actioned accordingly utilising other service management processes as relevant
• Ensure effective communications and notifications are distributed in a timely fashion and at the appropriate level for the target audience
• Act as the SME for all policies, models and processes to all stakeholders across various business locations
• Accountable for the schedule of implementations to ensure that it does not conflict with other planned changes, releases or events
• Manage risks and resolve issues that affect release scope, schedule and quality
• Responsible for managing the process for tracking changes and releases across controlled environments and across a multi supplier environment

Job Requirements:

• Strong stakeholder management skills and an ability to influence and persuade others
• Significant change and release management experience in an AGILE SDLC environment
• A diligent and structured approach to planning with strong problem solving abilities
• Previous experience in the use of CD tools e.g. Octopus, Azure DevOps, TeamCity, GiT
• A solid understanding of change and release management best practices
• Previous experience using Service Now or similar ITSM toolsets
• A sold understanding of Agile methodologies (e.g. SCRUM)
• An analytical approach with experience in producing and analysing metrics and reports
• Clear, authoritative and professional communication skills (written and verbal)
• A solid understanding and experience of continuous delivery and deployment
• A natural ability to influence others and work toward a common vision or goal
• Ability to work in conjunction with other pivotal Operations and Reliability Engineering processes to ensure that a consistent, effective service is presented to the business.
• Experience in documenting/revising processes & procedures
• An ability to work autonomously and under pressure
• ITIL related certifications are desirable
• Significant change and release management experience with services hosted in Azure

Job Details:

Company: Asos

Vacancy Type: Full Time

Job Location: London, England, UK

Application Deadline: N/A

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