Job Description: In this role you’ll be driving programs and activities in Customer Service for Amazon Devices & Services. You will advocate for the customer, work with the business to resolve areas of customer friction, and influence the product and feature roadmap for millions of customers. [the_ad id="29344"] Job Responsibilities: Liaise with all departments to ensure relevant areas are engaged in time to develop deliverables within their area to support project deliverables. Scale existing programs to expand coverage of existing services or programs to additional domestic and international locations. Track delivery against program objectives and implement proposals to improve program services and efficiencies. Clearly communicate goals, roles, responsibilities, and desired outcomes. Manage multiple internal and external, cross functional and remote stakeholders. Execute the project plan from design to release, securing resources, and managing implementation. Develop change processes associated with program rollout and ongoing support. Make appropriate tradeoffs to optimize time-to-market in consultation with stakeholders. Define business and systems requirements working with internal and external customers. Job Requirements: Intuitive understanding of optimal versus sub-optimal customer experiences, with ability to quickly assess the situation and identify solutions to improve/fix. PRINCE2/PMP Certification. 4+ years of relevant work experience in project/program management and/or operations in a customer service environment; with success leading cross functional programs and the ability to influence and lead without direct management authority. Experience in process improvement using Lean and Kaizen methods. Experience working cross functionally with tech and non-tech teams Master’s Degree or MBA in a related discipline. 3+ years experience in program or project management Experience using data and metrics to drive improvements Proficient oral and written communication, as well as the ability to persuade, inspire, and motivate others. Job Details: Company: Amazon Vacancy Type: Full Time Job Location: Phoenix, AZ, US Application Deadline: N/A [the_ad id='29345'] Apply Here Vacanciesspot.com
Vacanciesspot | Government Jobs Opportunities in South Africa