Job Description: To perform scheduled and unscheduled maintenance activities on both Xerox and Non-Xerox production equipment in accordance with the manufacturers service and performance guidelines ensuring product reliability, cost management, customer satisfaction and performance targets are achieved. [the_ad id="29344"] Job Responsibilities: To exhibit a proactive approach in attending to customer problems/needs and avoidance of customer dissatisfaction, to display a total commitment to putting the customer first. Attend to PSG equipment installations and ensure machines are installed in accordance with manufacturers specifications and that operators are trained accordingly. To actively participate with peers and other departments in the flow of information which would lead to an improvement in communication and motivation. To ensure that vehicles, boot stock, tools and other equipment is available at all times and are maintained in a clean and serviceable condition in order to provide a high level of service on customers equipment and to project a professional company image. To liaise with and escalate problems of a complex / unresolved nature to the Software / Technical & Training Support departments, in order to facilitate and resolve such problems efficiently and effectively. Attend to site inspections for PSG installations ensuring site and electrical requirements are met in accordance with installation planning guidelines. Achievement of effective call productivity standards and service processes including: communication with the Command Centre, call escalation procedures, admin & billing procedures, spares usage and meter readings. To perform standby duties and to respond to service calls on a 7 day / 24-hour rotational basis, in order to provide a high level of customer service and equipment availability. Job Requirements: Will need to be cross-trained on Duplo/ Fuji Inkjet/ 3rd Party Finishing & Labelling equipment Must not have any deficiencies in visual colour recognition Good analytical, fault finding and decision-making skills. Must be customer centric with an inherent sense of urgency. A+ and /or N+ (or equivalent) advantageous N4 Electronic / Electromechanical qualification or equivalent diploma Experience on Digital Front Ends (Fiery/Freeflow) would be advantageous 2 years’ experience on multi-function printers (Production colour and/or mono experience advantageous) Must have a good understanding of colour management (where applicable) Matric Job Details: Company: Altron Vacancy Type: Full Time Job Location: Klerksdorp, North West, SA Application Deadline: N/A [the_ad id='29345'] Apply Here Vacanciesspot.com
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