2025-04-15

Job Description:

To perform scheduled and unscheduled maintenance activities on both Xerox and Non-Xerox production equipment in accordance with the manufacturers service and performance guidelines ensuring product reliability, cost management, customer satisfaction and performance targets are achieved.

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Job Responsibilities:

• To exhibit a proactive approach in attending to customer problems/needs and avoidance of customer dissatisfaction, to display a total commitment to putting the customer first.
• Attend to PSG equipment installations and ensure machines are installed in accordance with manufacturers specifications and that operators are trained accordingly.
• To actively participate with peers and other departments in the flow of information which would lead to an improvement in communication and motivation.
• To ensure that vehicles, boot stock, tools and other equipment is available at all times and are maintained in a clean and serviceable condition in order to provide a high level of service on customers equipment and to project a professional company image.
• To liaise with and escalate problems of a complex / unresolved nature to the Software / Technical & Training Support departments, in order to facilitate and resolve such problems efficiently and effectively.
• Attend to site inspections for PSG installations ensuring site and electrical requirements are met in accordance with installation planning guidelines.
• Achievement of effective call productivity standards and service processes including: communication with the Command Centre, call escalation procedures, admin & billing procedures, spares usage and meter readings.
• To perform standby duties and to respond to service calls on a 7 day / 24-hour rotational basis, in order to provide a high level of customer service and equipment availability.

Job Requirements:

• Will need to be cross-trained on Duplo/ Fuji Inkjet/ 3rd Party Finishing & Labelling equipment
• Must not have any deficiencies in visual colour recognition
• Good analytical, fault finding and decision-making skills.
• Must be customer centric with an inherent sense of urgency.
• A+ and /or N+ (or equivalent) advantageous
• N4 Electronic / Electromechanical qualification or equivalent diploma
• Experience on Digital Front Ends (Fiery/Freeflow) would be advantageous
• 2 years’ experience on multi-function printers (Production colour and/or mono experience advantageous)
• Must have a good understanding of colour management (where applicable)
• Matric

Job Details:

Company: Altron

Vacancy Type: Full Time

Job Location: Klerksdorp, North West, SA

Application Deadline: N/A

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