United Healthcare Internships – Community Health Worker

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Job Description:

UnitedHealth Group is working to create the Healthcare system of tomorrow and you can help. Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we’re doing a lot of good.

Job Responsibilities:

  • Identify, develop, and collaborate with member, a Health Action Plan (HAP) related to health concerns
  • Work with members to identify barriers to accessing care and achieving person-centered goals with the HAP, as well as work to close gaps in care
  • Identify urgent member situations and escalate to next level when necessary
  • Identify member support systems available and incorporate into HAP
  • Identify member service needs related to health concerns
  • Assist members with Discharge Planning from various health care settings such as hospitals and nursing facilities
  • Utilize interviewing techniques and active listening to collect and retain member information and incorporating responses as they are presented to complete assessments
  • Conduct comprehensive non-clinical member assessment that includes bio-psychosocial, functional, and behavioral health needs
  • Ensure the member has the services in the community to meet their health needs to prevent re-admissions
  • Adherence with Transition of Care (TOC) contract requirements, including but not limited to, management and oversight of TOC activities and documentation of TOC activities in EMR, including but not limited to:
  • Review plan benefits and identify appropriate programs and services based on heath needs and benefits and refer members to appropriate programs and services

Job Requirements:

  • 1+ years of Telephonic Customer Services experience
  • Access to reliable transportation that will enable you to travel to client and / or patient sites within a designated area
  • Transition of care between health care settings experience
  • Intermediate level of experience using a computer and Microsoft Office including Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables), and Microsoft Outlook (email and calendar management)
  • Community Health Worker experience with MMP and Medicaid members
  • Completion of Community Health Worker Training program
  • Able to travel up to 25% – 50% local
  • Knowledge of Medical Terminology
  • Associate’s Degree or higher
  • Previous employment in a medical office, hospital or clinical or other provider environment
  • 1+ years of Medicaid / Medicare experience or 1+ years of experience as a Certified Community Health Worker or 1+ years of experience working in the community / community programs
  • High School Diploma or GED

Job Details:

Company: United HealthCare

Vacancy Type: Full Time

Job Location: Dublin, OH, US

Application Deadline: N/A

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